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Reach out to us via our Chat or Email us at contact@ehplabs.com.au

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EHP Labs AU/NZ

EHP Labs AU official help center. Find further information regarding our shipping & returns policies, privacy, exchanges, and more. 

EHP Labs AU - Help Center

We understand that sometimes you may need to make changes to your order.

Our team works hard to ship your order as soon as possible, which means there is only a small time frame to make any adjustments or cancellations prior to shipping.

If you haven't received your shipping confirmation yet, let us know how we can assist you, and our team will do their best to help with any adjustments or cancellations.

In the event that your order is already en route, don't sweat it! We've got a solution for you.

If you need to update the delivery address, simply reach out to the courier directly with your tracking number. They'll be able to assist you with redirecting the package to the right place. 
If it's shipped with Australia Post, you can easily request a redirection via the AusPost APP. 

If you find that you need to swap a product or cancel your order, our amazing team will be more than happy to provide you with some options.

Reach out to us HERE, or email us at contact@ehplabs.com.au, and we'd love to help!

Can I change my Order?

We've got you covered when it comes to hassle-free deliveries of your EHPlabs essentials. With our subscription service, you can set it - forget it, and we'll take care of the rest!

Setting up your subscription is easy. 
On the product page of your favorite EHPlabs products, click on the "Subscription" option, then under "Delivery" you can select your preferred delivery schedule whether it's 1 or 2 months. 

In your customer portal, you can easily manage your subscription and make changes to your delivery date, frequency, product selection, payment method, and even update your shipping details.

If you ever decide to stop, you're free to cancel at any time. Just log in to your customer portal and cancel or get in touch with us.

Our team is always here to assist you with anything related to your subscription. Reach out if you need!

What is a Subscription Service?

At EHPlabs, we love showing our appreciation to our amazing community, and that's why we've created our Loyalty Rewards program. Here's how it works:

Sign Up: Joining is super easy. All you need to do is create an account on our website, and you'll automatically be enrolled.

Earn Points: You earn points for every dollar you spend with us. The more you shop, the more points you earn!

Redeem Rewards: Once you've accumulated enough points, you can redeem them for exciting rewards, discounts, and even exclusive products. It's like getting extra goodies with every purchase!

Level Up: As you continue to shop with us, you'll level up in our program, unlocking even more fantastic perks and benefits along the way.

Our Loyalty Rewards program is our way of saying thanks for being part of the EHPlabs family!

To join the EHP Dream Team click HERE.

Happy shopping!

How do I get Rewards?

When it comes to shipping, we've got you covered.   

If you're in Australia, we offer two shipping options:  

Standard Shipping: It takes 1-3 days in metro areas and 3-10 days elsewhere, all for $9.95. 

Express Shipping: If you need your order in a hurry, we've got you covered starting from $14.95.  

For our fam in New Zealand, we've got shipping options based on weight. Prices range from $14.95 for 0-1000g to $49.95 for 1001g-10kg.  

Transit times are approximately 5-14 business days (allowing for external factors). 

If you have any more questions or need assistance click HERE or feel free to reach out!

What is your Shipping Policy?

Finding the perfect product to suit your goals and lifestyle is what we're all about at EHPlabs! 

By answering a few questions, we'll be able to recommend a great match just for you. We've got a wide range of products tailored to different goals, whether you're looking to build muscle, boost energy, or enhance your overall performance.

Click HERE to take our quick quiz. 

If you have any questions along the way or need further guidance, just reach out and we'd be more than happy to help!

What Product is right for me?

We're working on getting your order to you as soon as possible and will be in touch with more information shortly. 

For orders shipping within Australia dispatch is within 3-10 days.

For orders shipping to New Zealand, dispatch times are approximately 5-14 business days.

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